Terms of service

Terms of Service Effective Date: [5/2/2026] Website: [www.sophiefan.com] These Terms of Service (“Terms”) govern your access to and use of this website and all purchases made through our store. By browsing our website, placing an order, or using our services, you agree to be legally bound by these Terms and our Shipping Policy & Privacy Policy. If you do not accept these terms, please do not use our website. 1. General Agreement We reserve the right to update, modify or revise these Terms at any time without prior notice. Changes will take effect immediately after being posted on this page. Your continued use of the website after updates constitutes acceptance of the revised Terms. 2. Eligibility You must be at least 18 years old or the age of majority in your country to make purchases on this website. You confirm that all information you submit during checkout is true, accurate and complete. 3. Product Information & Pricing We strive to ensure that all product descriptions, images, prices and specifications are accurate. However, minor color differences, manual measurement errors or typographical errors may occur. We reserve the right to correct any pricing mistakes and update product information without prior notice. All prices are displayed in US dollars. Prices do not include import duties, taxes or shipping fees unless otherwise stated. 4. Payment Terms All orders must be fully paid before processing. We support secure third-party payment methods. By placing an order, you authorize us to charge your selected payment method for your order total. If payment fails, is pending, or requires verification, we reserve the right to cancel or delay your order. 5. Order Acceptance & Cancellation Order confirmation emails do not guarantee order acceptance. We reserve the right to refuse, cancel or suspend any order for reasons including but not limited to incorrect pricing, out-of-stock items, suspected fraud, or violation of these Terms. Customers may not cancel orders once the order has been processed or shipped. 6. Shipping & Delivery All shipping rules, processing time, delivery timeframes and free shipping thresholds are specified in our Shipping Policy. It is the customer’s responsibility to provide a correct and valid shipping address. We are not responsible for delays caused by customs clearance, local postal issues, weather conditions or customer address errors. 7. Customs, Duties & Taxes All import taxes, customs duties, clearance fees and any additional charges incurred in the destination country are the sole responsibility of the buyer. We do not cover or reimburse these fees. 8. Intellectual Property All texts, images, logos, graphics and content displayed on this website are the intellectual property of our store. You may not copy, reproduce, distribute or use our content for commercial purposes without written permission. 9. Prohibited Uses You agree not to: - Use this website for illegal, fraudulent or harmful activities - Attack, disrupt or interfere with website functions or servers - Submit false, misleading or fake personal information - Violate local laws or third-party rights 10. Disclaimer of Warranties This website and all products are provided “as is” without warranties of any kind, either express or implied. We do not guarantee that the website will always be error-free, secure or uninterrupted. 11. Limitation of Liability We shall not be liable for any indirect, incidental, consequential or punitive damages arising from your use of our website or products, including but not limited to delivery delays, package loss, custom detention or misuse of products. 12. Termination We reserve the right to terminate or restrict your access to our website and services at any time if we determine you have violated these Terms. 13. Governing Law These Terms shall be governed by the laws of the United States, without regard to conflict of law rules. 14. Contact Us If you have any questions about these Terms, please contact us via our support email.